Why isn't my subscription showing up in the sidebar?

The most common reason for this issue is having multiple Google accounts or using a different account for upgrading to Amapulse than the one you used during the trial.

First, let’s check the Amapulse account associated with your spreadsheet. In the sidebar (My account tab), you’ll see the email address displayed.

If it’s different from the one you used to subscribe, we have a couple of solutions for you:

Change the spreadsheet owner to the account you used to subscribe and re-activate Amapulse from this account.
Make a copy of the spreadsheet: create a copy of the spreadsheet while being connected to the account you used to subscribe and activate Amapulse from this account.

But in all cases, be aware that Google Sheets usually has troubles to manage sessions with several accounts. We recommend you to create different Chrome profiles to keep your Workspace accounts separated. And make sure each profile is connected to one Workspace account only.

Important Note: If you’re working on a Shared Drive, you can change the account associated to Amapulse user by following these steps:

Go to Extensions > Manage add-ons.

In the Amapulse card, uncheck “Use in this document”.

Reload the spreadsheet.

Activate the add-on again from Extensions > Amapulse > Activate.

We’re here to ensure a smooth experience for you, so please don’t hesitate to contact us if you need any further assistance.