Frequently Asked Questions

What means rendering Javascript content?

More and more websites require Javascript to load the page content. However, basic web scrapers don’t know how to render Javascript pages.
ImportFromWeb allows you to scrape pages with complex architectures by opening the page in a real browser under the hood with the jsRendering option

What is Smart caching?

Fetching the same content constantly is not efficient. That is why ImportFromWeb caches the source code once loaded with the expected data.
By default, cache has a lifetime of 24 hours. Some plans allow to customize this value with the cacheLifespan option.

Caching occurs only when the content has been fetched successfully or after the function tried too many times and failed.

What are rotating proxies

Because the function does not work as a human, in many cases, it may need proxy servers to fetch the web pages from different IP adresses to ensure it loads the page correctly. This mechanism is called proxy rotation and is one of the biggest features of ImportFromWeb.

What is a request?

The function counts a request when it manages to fetch content from the source page. For instance, if fetching the page content fails or if there is no element on the page that matches the selectors, no request will be counted.
The source code of the page is cached by default for 24 hours. Therefore, until the cache expires, using the same url in other IMPORTFROMWEB functions will retrieve the cached source code and these operations will not be counted as new requests.

From the Premium plan data can be updated periodically in the background so you will see fresh data when you load your spreadsheet.

You can always choose to update the data by yourself by pushing “Update content from web” in the sidebar or the menu.

What happens if I find that ImportFromWeb is not for me.

Don’t worry, you’re in good hands! The only thing that counts for us is happy customers.
We give you the maximum guarantees to ensure that you will like the tool. Therefore we offer you a 7-day money back guarantee.
Not happy with the product? Just tell us within 7 days and we will refund your payment.

Check out the reviews in the G Suite Marketplace, you will find out that we care a lot about our customers 😉

How can I pay?

For the moment we only accept payments using credit card. Your payments are processed securely by Stripe, an international reference for payment collection. You will be charged straight after you subscribe to a paid plan and then every month/year according to the selected periodicity.

Your credit card will be automatically charged at the interval you select until you choose to unsubscribe.

We never see or store your credit card details.

What if I need more requests or if I have special requirements ?

Just contact us here and provide information about your requirements

How can I unsubscribe or downgrade?

You can decide to unsubscribe at any moment. At that point, your subscription will last until the end of the current billing cycle, which will depend on whether you chose yearly or monthly payments.

You can unsubscribe directly from the add-on sidebar. Go to the Profile tab and click on Manage your account.

If you need to downgrade or have specific requirements, you can also fill the form here.